Privacy Policy

Terms and conditions for use of service.     
By booking an appointment for your pet, you agree to the following terms and conditions.
At Megan Sparkles Dog Grooming, we strive to make your pet’s experience as pleasant as possible. However, grooming can sometimes reveal previously hidden medical issues or exacerbate existing ones, which may occur during or after the grooming process. Megan Sparkles Dog Grooming is not responsible for any conditions or problems that may be discovered during grooming. While we take great care to ensure the safety of your pet, there is always a possibility of accidents, including but not limited to cuts, scratches, grazes, nicks, or quicking of nails. Our team will exercise the utmost caution, but due to the nature of grooming and the behaviour of animals, incidents may occur. We reserve the right to alter or halt grooming if we believe it is unsafe for your pet. Additionally, Megan Sparkles Dog Grooming will not be held responsible for any accidental death of a pet resulting from a pre-existing condition.

GDPR:            
Under the GDPR regulations, all personal details that are entered into our digital diary system or online (via website, Facebook, Instagram and other online portals) will be kept securely and will not be used to contact you regarding anything other than relating to your pets grooming. Your data will not be shared outside of this business.

Normal Condition:        
It is expected that you will bring your dog into the salon in ‘normal condition’. That is; that you groom your dog at home (right down to the skin) regularly between appointments, and that it you will present your dog at the salon in an unmatted and dry state. Any condition other than "normal" will most probably take longer to deal with and will therefore incur additional charges. Our prices are based on dogs coming in on an 8-week interval or less, anything over 8 weeks may be charged additional fees based on the additional work required, such as extended washing time, drying time and de-matting if required.

All dogs are recommended to be up to date with vaccinations; those that are not vaccinated may be at risk of contracting potential viruses/diseases and although every effort is taken to maintain good hygiene Megan Sparkles Dog Grooming will not accept responsibility if this occurs. We also strongly advise that all pets receive routine treatment with veterinary-prescribed flea and worming products. If any pet is found to have evidence of fleas or worms in the salon, a minimum fee of £10 per dog will be applied. Although we use veterinary disinfectants and routinely spray the salon with flea treatments, it remains the owner's responsibility to prevent flea infestations.

Deposits:   
At Megan Sparkles Dog Grooming we don’t currently take deposits as we hope clients will give us notice of cancellation.

Payment:   
Megan Sparkles Dog Grooming accepts cash payment at drop off or upon collection of your pet. All fees must be settled at the end of treatment. If Bank Transfer has been agreed this needs to be cleared prior to pick up at the appointment with proof of payment (screenshot) sent to the groomers in salon. All prices provided are an estimate and final costs will be calculated on the day, additional charges may be incurred if pets require additional handling, staff, or time to complete the groom.

Missed & Cancelled appointment:              
We kindly request a 48-hour notice for any appointment cancellations. A deposit will be needed to rebook. 24-hour notice for cancellations will incur a charge of 50% of the original appointment cost, same day cancellations will require full payment of the original appointment. Missed appointments will require full payment of the original appointment before a new one can be scheduled. Please note that any pre-booked appointments will be cancelled if payment is not received. For clients with a history of missed appointments, full payment will be required upfront to secure future bookings. Cancellation fees are at the discretion of Megan Sparkles Dog Grooming.

Alterations:          
Please check your pets groom at pick-up and let the staff know of any changes you would like. All grooms should be checked at collection to allow the team to rectify issues and make notes for future grooms. If you are dissatisfied or require alterations to your pets’ groom, please inform us within 48 hours. Any changes after this time frame may require a rewash and will be chargeable.

Matted Dogs:         
In the event of any dog needing a shave down/clip off, the owner should be aware that irritation may occur from the shaving process, as well as uncovering nicks, cuts, or other potential problems.     
The owner agrees that Megan Sparkles Dog Grooming and/or its staff will not be held liable for any after-grooming effects of matt clipping procedures or problems uncovered by clipping off a badly matted, neglected coat. This could include, but is not limited to the following: itchiness, skin redness, irritations or abrasions however caused, aural haematomas, post groom furunculosis, pyoderma - superficial or deep and/or pyotraumatic dermatitis.

No dog will be subjected to stress or discomfort and all dogs will be groomed in accordance with The Animal Welfare Act 2006. A shave-down can incur extra fees. We photograph and/or video every case of neglect brought into the salon for grooming, and we may also save a sample of fur. We reserve the right to use these items as we deem appropriate.

Dangerous Dogs:           
The owner (or other responsible person) agrees to inform Megan Sparkles Dog Grooming prior to booking and grooming if the dog has bitten or has aggressive tendencies.               
Megan Sparkles Dog Grooming reserves the right to muzzle your dog, ask you to muzzle your own dog, or refuse to groom your dog if it represents a danger to our staff or other dogs in the salon. Unless this has been discussed and agreed beforehand, we reserve the right to turn your dog away without grooming them, however the full starting price for your groom will still be charged.

Toileting:   
Please ensure your dog has had an adequate chance to relieve itself before you come to the salon. We do not have the time or the facilities to do this for you. If your dog defecates or urinates during the grooming process and/or requires a second bath you will be charged appropriately. Please bag up your dog's mess and put it in the bin if your dog has an accident outside the salon.

Day-care:   
Although we would love to be able to, we do not have the space to provide a dog day-care service. If you cannot collect your dog at the agreed time or within 60 minutes of your pet’s appointment ending, we will charge £10 per hour or part thereof for dog sitting for you.

Photographs:      
Your pet may be photographed before, during or after its groom. Photographs may be used on the Megan Sparkles Dog Grooming website and/or social media sites. Please inform us if you wish your pet not to be photographed.

Finally:       
If you are unsure which tools and / or products to use to groom your dogs with between appointments please ask, we are happy to help and advise you.

I, Megan, would like to take this opportunity to thank you for reading the terms and conditions of use of service and trust you understand the need for them. Should you have any questions, please feel free to contact Megan Sparkles Dog Grooming prior to your scheduled  appointment.

Many thanks,

Megan 🐾

Megan Sparkles Dog Grooming